Customer Cookies Policy

ZIETARS

Website, customer dashboard, mobile applications and related digital services

1. About this policy

This Cookies Policy explains how Zietars Limited ("Zietars", "we", "us" or "our") uses cookies and similar storage or access technologies when customers, prospective customers and other Platform visitors use zietars.com, the Zietars customer dashboard, Customer mobile application, embedded content and related digital services (together, the "Platform").

This policy should be read with the Zietars Customer Privacy Notice. Where a cookie or similar technology processes personal data, both this policy and the Privacy Notice apply.

2. Who is responsible

Zietars Limited is responsible for deciding which first-party technologies it deploys and, where applicable, is the controller of personal data collected through them. A third-party provider may act as our processor, an independent controller or a joint controller depending on its service and contractual role. You can contact Zietars at the registered office above or through the Contact Us section of the Platform.

3. What cookies and similar technologies are

Cookies are small text files placed on a browser or device. Similar technologies can include software development kits (SDKs), pixels, tags, scripts, local or session storage, advertising identifiers, device identifiers and related storage or access technologies. They may recognise a device, maintain a session, remember choices, measure use, prevent fraud or support advertising. Session technologies usually expire when the browser or application closes; persistent technologies remain for a stated period or until deleted.

4. Categories and purposes

5. Strictly necessary and exempt technologies

We use a storage or access technology without consent only where an applicable legal exception is available and its conditions are met. This can include technologies necessary to transmit a communication or provide an online service or feature you have requested, and other limited statutory exceptions where applicable. Commercial convenience, advertising or general Platform improvement does not by itself make a technology necessary or exempt.

Security and fraud-prevention technologies may qualify where they are essential and proportionate to protect the Platform, accounts, payments or users. We do not repurpose them for unrelated advertising or profiling without an appropriate lawful basis and, where required, consent.

6. Consent and your choices

Where consent is required, non-essential technologies are not intended to operate before you make a choice. The consent interface provides options to accept or reject non-essential technologies and, where appropriate, make category-level choices. Optional categories are not selected by default, and continued browsing, scrolling or leaving a control unchanged is not treated as consent.

You can change or withdraw your choices through the Cookie Settings control available on the Platform or relevant application privacy settings. Withdrawing consent applies to future storage or access and does not make earlier lawful processing unlawful. We may retain a limited record of your preference so that we can respect and demonstrate your choice. Where an applicable exception requires a means to object, we provide that control through the relevant settings or consent interface.

Refusing optional technologies does not prevent access to core Zietars services, although an optional feature that technically depends on a rejected technology may not function until it is enabled.

Change cookie preferences

7. How long cookies and consent choices last

Session technologies normally expire when the browser or application closes. Persistent technologies remain for their stated duration or until deleted. Cookie expiry may differ from the retention period for personal data copied to our systems; relevant personal-data retention information is set out in the Customer Privacy Notice. We may ask you to make a fresh choice after a material change to purposes, providers or technology, or where we can no longer recognise an earlier preference.

8. Customer accounts, bookings, payments and security

Strictly necessary technologies may keep you signed in, preserve a booking or basket, route requests, remember consent choices, prevent duplicate submissions, protect payment flows and detect suspicious access. Payment providers may use their own essential technologies to process a transaction and meet legal, security or fraud-prevention obligations.

Security signals may include IP address, device and browser attributes, timestamps, session identifiers, login attempts and transaction-risk indicators. We do not use security technologies as a covert means of marketing or unrelated profiling.

9. Analytics, advertising and profiling

Where enabled with the required consent, analytics technologies may help us understand Platform usage, diagnose errors and measure performance. Where a qualifying statutory exception applies to statistical technologies, we use it only within the scope and conditions of that exception. Advertising or personalisation technologies may use Platform activity to deliver or measure promotions and remain subject to applicable consent requirements. Where profiling could produce legal or similarly significant effects, additional information and safeguards will be provided in the relevant Privacy Notice or user journey.

10. Third parties and embedded services

Third parties may provide services such as payments and payouts, identity or business verification, hosting, content delivery, maps, support, analytics, error monitoring, anti-fraud services, advertising or embedded media. Where a third party stores or accesses information on your device, the relevant consent, exception and transparency requirements apply. Where we collect consent for a third-party technology, withdrawal stops future non-essential processing controlled through that choice.

11. International transfers

Some service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, Zietars uses an appropriate lawful transfer mechanism and safeguards as described in the Customer Privacy Notice.

12. Mobile applications and device controls

Mobile applications may use SDKs, local storage, push tokens, advertising identifiers or device permissions rather than browser cookies. Where consent is legally required for storage or access, the same prior-consent standard applies. Device or operating-system settings may also allow you to control location, camera or notification access, reset identifiers or clear application data. Granting a device permission does not by itself amount to consent for unrelated optional tracking.

13. Browser controls and deletion

Most browsers allow you to view, block and delete cookies. Blocking all cookies may prevent login, booking, payment or other requested functions that rely on essential session storage. Browser controls may not remove SDKs or other application technologies, and deleting a preference cookie may cause the consent interface to appear again.

14. Children

The Customer Platform is intended for people aged 18 or over. We do not knowingly use advertising or profiling technologies to target children. If we learn that optional tracking has been applied to a child, we will investigate and take appropriate steps as required by law.

15. Data protection rights and complaints

Where information collected through cookies or similar technologies is personal data, you may have rights including access, rectification, erasure, restriction, objection, portability and withdrawal of consent, depending on the circumstances and lawful basis. Requests can be made through the Contact Us or privacy contact route on the Platform or as described in the Customer Privacy Notice. You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk.

16. Changes to this policy

We may update this policy to reflect changes in law, guidance, service providers or Platform technology. We will publish the revised policy with an updated effective date and provide proportionate notice of material changes. Where required, we will obtain fresh consent before deploying or materially repurposing non-essential technologies.

17. Contact us

Zietars Limited, company number 14093701. Registered office: 124 City Road, London, EC1V 2NX, United Kingdom. Contact: through the Contact Us or privacy contact route on the Platform.

18. Cookie and technology details

The cookies and similar technologies currently available through the Platform, together with their purposes, providers, durations and available controls, should be presented through the Cookie Settings interface where applicable. The live Cookie Settings record should be treated as the operational inventory and kept aligned with the technologies actually deployed. Where third-party technologies are used, further information may also be available from the relevant provider’s privacy information.

The following table is the current operational inventory of cookies and similar technologies used on the Platform:

Open Cookie Settings