Subscriber FAQ

Zietars is a UK-registered digital marketplace that connects customers with independent service providers for approved services including car washing, mobile valeting, tyre repairs, vehicle maintenance or diagnostics, and domestic, commercial and industrial cleaning.

Zietars has a global vision and is launching initially in the United Kingdom. Service availability depends on the providers, services, dates, times and locations displayed on the platform.

Customers can browse available services and providers, choose a provider, date and time, and complete a booking and payment through Zietars. Service providers list their approved services, prices and availability through the Zietars provider environment.

Normally, no. Unless a booking expressly states otherwise, the service contract is between the customer and the independent service provider identified before purchase. Zietars provides the marketplace and related booking, payment, support and administration tools.

Zietars is designed to be accessible through the web and mobile applications. Use only the official Zietars channels made available to you.

You must be at least 18 and capable of entering a binding contract. Zietars supports individual and business customer accounts, subject to any verification required for the account or activity.

Select Register and provide accurate, complete and current information. Complete any verification steps shown by Zietars, including one-time passcode (OTP) verification where requested.

Check that the contact information you entered is correct, allow a short period for delivery and use the available resend option. If the issue continues, contact Zietars Support using the existing support channels.

Keep your password, one-time passcodes and other credentials confidential. Use the security features offered by Zietars and notify Zietars promptly if you believe your account or credentials have been compromised.

An account is personal to its owner unless the selected subscription expressly permits sharing or a business account permits authorised users. The account owner remains responsible for authorised users and must remove access when it is no longer required.

Use the existing Profile and Security options in your Zietars account to update eligible details or change your password.

Services displayed on Zietars may include car wash, mobile valeting, tyre repairs, vehicle maintenance or diagnostics, and general cleaning for domestic, commercial and industrial customers. Availability varies by location and provider.

Use your location where enabled or enter your postcode using the existing location search. Zietars will display relevant services and providers available for the selected area.

Choose the required service, select an available service provider, provide the vehicle or property information requested, select an available date and time, review the booking details and complete checkout using the options currently available.

Yes. Where more than one provider is available, you can review the options shown by Zietars and choose your preferred provider, date and time.

Review the provider, service description and scope, location, date and time, price or pricing method, taxes or mandatory charges, cancellation information and any other material terms shown before you confirm.

Provide accurate information relevant to the service, such as vehicle or property details, access, parking, location, hazards and special requirements. You must have authority to book the service for the relevant vehicle, premises or property.

A mobile service is carried out at an address or location selected by you rather than at the service provider's premises. You are responsible for providing a lawful and reasonably safe work location and any access, utilities or permissions stated before booking.

After successful completion of the booking process, check the booking confirmation and the booking record in your Zietars account. The confirmation should identify the relevant provider and booking details.

Where rescheduling is available for the booking, use the existing booking-management option. The applicable cancellation and rescheduling information should be shown before booking and in the booking confirmation.

Open the relevant booking in your account to view the current booking or service status. Where status updates are available, they will be shown through the existing Zietars booking journey.

Customer payments are processed securely through Stripe as stated in the Zietars company profile. Use only the payment options presented in the live Zietars checkout.

Payment methods available to you are the methods displayed and enabled in the live Zietars checkout or your account. Depending on what Zietars has enabled, these may include debit/credit card, supported digital-wallet methods and the Zietars Wallet.

A failed payment should not be treated as a successfully paid booking. Follow the payment options presented by Zietars or contact Zietars Support if you need assistance.

The Zietars Wallet records eligible purchased funds, refunds and promotional credits that can be used for eligible transactions on the Zietars platform.

Use the existing Add Money option in the Wallet and follow the payment instructions displayed by Zietars.

No. Wallet balances must not be sold, transferred, artificially generated or used to obtain cash, cycle payments, exploit refunds or evade eligibility rules.

Check your booking and payment records and contact Zietars Support with the booking and transaction details. Do not contact the service provider directly; Zietars Administration manages customer-provider communication.

Use the cancellation option available for the relevant booking. The cancellation policy applicable to the booking should be shown before booking and in the booking confirmation.

Refund eligibility depends on the applicable booking terms, timing, evidence, actual loss and your legal rights. Any amount retained from a consumer must be fair and proportionate in accordance with the applicable terms and law.

No. A no-show is not automatically non-refundable. The outcome depends on the evidence, actual loss, the applicable booking policy and mandatory legal rights.

Contact or respond through Zietars Administration or Support. Zietars manages communication between customers and providers and will administer the appropriate booking, rebooking, refund or other resolution in accordance with the applicable terms and circumstances.

Contact Zietars Support promptly with your booking reference, a clear description of the issue and any relevant evidence. Depending on the circumstances and applicable rights, remedies may include repeat performance, a price reduction, refund or another appropriate remedy.

Zietars aims to resolve issues within 48 hours where reasonably practicable. If additional time is needed, Zietars will provide an update. Some matters may take longer where investigation, evidence, payment-provider or legal processes are required.

No. The current model includes a Starter plan with no monthly subscription fee. Customers may also choose a paid plan for the benefits displayed before enrolment.

The current Zietars model identifies Starter, Basic, Standard, Premium and Business plans. The plan page shown before enrolment should be treated as the current source for price, benefits, eligibility, discounts and allowances.

Starter has no monthly subscription fee. Users pay the full listed service price, the current model provides a qualifying £5 referral reward to the Zietars Wallet, and one vehicle may be registered for vehicle services.

The current model lists Basic at £10 per month, with a 5% discount on service bookings, priority support for booking-related issues, early access to provider promotions, a qualifying £5 referral reward and one vehicle allowance.

The current model lists Standard at £20 per month, with a 10% discount on service bookings, a dedicated customer support line, access to selected provider promotions, a qualifying £5 referral reward and a two-vehicle allowance.

The current model lists Premium at £50 per month, with a 15% discount on service bookings, priority booking during peak times, access to exclusive provider discounts, a dedicated account manager, sharing with family and friends up to the stated maximum of five, and a three-vehicle allowance.

The current model lists Business at £100 per month, with a 15% discount on service bookings, priority booking during peak times, access to exclusive provider discounts, a dedicated account manager and an allowance of up to ten vehicles for vehicle services.

Paid subscriptions renew at the billing interval disclosed before enrolment until cancelled. The renewal arrangements shown before enrolment and in your account apply.

Use the existing subscription/account settings or Zietars Support options. Cancellation normally stops future renewals, while benefits continue until the end of the paid period unless a statutory right or the specific plan provides otherwise.

The current model provides a £5 Wallet reward when the disclosed referral conditions are met, including the referred friend's registration and first qualifying purchase. The applicable referral terms shown by Zietars apply.

Use the existing vehicle section of your Zietars account and provide the requested vehicle information. The number of vehicles you can register depends on the allowance for your current plan.

Vehicle details help identify the vehicle associated with the booking and support the correct vehicle-service journey.

Zietars uses booking QR codes and other booking evidence to help validate a genuine booking and support service start, progress and completion.

The authorised service provider should use the Zietars Provider app to scan the QR code for the genuine booking when required by the service process.

Only use the QR code for the genuine booking and do not share a live booking code before the provider is present and ready to begin the service.

Make sure you are presenting the QR code for the correct booking. If it cannot be validated, contact Zietars Administration or Support. Do not attempt to alter, recycle or manipulate booking evidence.

No. Direct communication between customers and service providers is not permitted on the Zietars platform. All interactions, enquiries and dispute handling are managed through the Zietars Administration Team.

Use the support options currently provided in your Zietars account or website, including the existing ticketing, phone or email support routes where displayed.

Provide your booking reference where relevant, a clear description of the issue and any useful evidence. Do not include unnecessary personal or payment-card information.

Zietars Administration manages communications and mediates disputes between customers and service providers in accordance with the applicable terms and available evidence.