FAQ'S
Find answers to frequently asked questions about our services and platform.
What if I need to cancel a booking?
You can cancel your booking up to 24 hours before the scheduled service time. Cancellations made within 24 hours may incur a cancellation fee. To cancel, go to your bookings page and click the cancel button.
How to add money in wallet?
You can add money to your wallet by going to the Wallet section in your dashboard. Click on "Top Up" and choose your preferred payment method. You can add any amount between £10 and £500.
How do I schedule a car wash appointment?
To schedule a car wash appointment, go to the Services page, select your location, choose "Car Wash" from the categories, select your preferred service provider, pick a date and time, and complete the booking.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and our wallet system. You can also pay using your wallet balance.
How do I track my service provider?
Once your booking is confirmed, you can track your service provider in real-time through the booking details page. You will receive notifications when they are on their way and when they arrive.
What if I am not satisfied with the service?
We strive for customer satisfaction. If you are not happy with the service, please contact our support team within 24 hours of service completion. We will investigate and provide appropriate resolution.
How do I update my profile information?
You can update your profile information by going to Settings in your dashboard. Click on "Profile" to edit your personal details, contact information, and preferences.
Is there a mobile app available?
Yes, we have mobile apps available for both iOS and Android devices. You can download them from the App Store or Google Play Store. The mobile app provides all the features available on the web platform.
What benefits do I get with a Zietars subscription?
Subscribers receive discounts on bookings, priority support, and access to exclusive offers. You can view your plan details and manage your subscription from the Subscription section in your account.
How do subscription discounts apply to my bookings?
Eligible subscription discounts are applied automatically at checkout when you are signed in with an active plan. The discounted amount is shown before you confirm payment.
How do I list my services as a service provider?
After creating a service provider account, go to your provider dashboard, add your services, set pricing and availability, and submit any required verification details so customers can discover and book you.
How do I manage incoming bookings?
Open your service provider dashboard to view new booking requests, accept or update jobs, and communicate status updates with customers as work progresses.
When and how do I get paid?
Completed bookings are processed according to your provider payout settings. You can review earnings and payout history from your provider dashboard wallet or payments section.
How can my business partner with Zietars?
Use the Partner with Us page to submit your organisation details. Our team will review your enquiry and follow up about partnership, SaaS, or marketplace collaboration opportunities.
What partnership or SaaS options are available?
Zietars supports marketplace partnerships and tailored SaaS solutions for scheduling, payments, and client management. Share your requirements through Contact Support and we will recommend the best fit.