Service Provider FAQ
Answers for service provider faq. These FAQs explain common Zietars processes in plain language. If there is any conflict, the applicable Terms and Conditions, Privacy Notice and Cookies Policy prevail. If you still need help, contact our support team.
What is Zietars?
Zietars is a UK-registered digital marketplace that connects customers with independent service providers for approved services including car washing, mobile valeting, tyre repairs, vehicle maintenance or diagnostics, and domestic, commercial and industrial cleaning.
Where is Zietars available?
Zietars has a global vision and is launching initially in the United Kingdom. Service availability depends on the providers, services, dates, times and locations displayed on the platform.
How does Zietars work?
Customers can browse available services and providers, choose a provider, date and time, and complete a booking and payment through Zietars. Service providers list their approved services, prices and availability through the Zietars provider environment.
Is Zietars the company providing the service?
Normally, no. Unless a booking expressly states otherwise, the service contract is between the customer and the independent service provider identified before purchase. Zietars provides the marketplace and related booking, payment, support and administration tools.
Can I use Zietars on mobile?
Zietars is designed to be accessible through the web and mobile applications. Use only the official Zietars channels made available to you.
How do I contact Zietars Support?
Use the support options currently provided in your Zietars account or website, including the existing ticketing, phone or email support routes where displayed.
What information should I provide when contacting Support?
Provide your booking reference where relevant, a clear description of the issue and any useful evidence. Do not include unnecessary personal or payment-card information.
Who handles disputes between customers and providers?
Zietars Administration manages communications and mediates disputes between customers and service providers in accordance with the applicable terms and available evidence.
Who can apply to become a Zietars service provider?
Eligible providers may include HMRC-registered sole traders, Companies House-registered private limited companies, limited liability partnerships, lawful general or limited partnerships, and other lawful UK business entities approved by Zietars.
What checks do providers undergo?
Providers are subject to Zietars onboarding and verification requirements. The Provider Terms require accurate business, identity, ownership, bank, address, tax, licence, qualification and insurance information as applicable.
What service categories can providers offer?
Approved categories include Car Wash; Tyre Repairs (Garage and Mobile Services); Mobile Valeting; Vehicle Maintenance (Garage and Mobile Services); and General Cleaning (Domestic, Commercial and Industrial), subject to Zietars approval for the provider account.
Where do I manage my services, prices and business administration?
Use the Zietars Provider Web Portal for administrative and business-management activities. The Provider Android app is primarily an operational mobile app for field booking activities.
What is the Provider Android app used for?
The Provider Android app supports operational booking activities such as viewing received bookings, validating booking QR codes, progressing genuine service status, obtaining service-location directions where available and receiving relevant notifications.
What should I check before accepting a booking?
Review the location, vehicle or premises, service scope, time, equipment and access requirements. Accept only bookings that you can lawfully, safely and competently fulfil.
When can I mark a service as started or completed?
Only when the genuine service has actually started or has been fully completed. Booking evidence, QR scans, location, timestamps, photographs, signatures or status controls must not be spoofed, recycled, staged, backdated or fabricated.
Can I scan a customer QR code remotely?
No. Booking evidence must relate to the genuine booking at the genuine location and time. Remote scans and fabricated or manipulated booking evidence are not permitted.
Can a provider contact a customer directly?
No. Direct customer-provider communication is not permitted. If you need to communicate about a booking, delay, access issue, safety matter, cancellation or dispute, contact Zietars Administration using the existing provider support route.
Can I ask a customer to pay me outside Zietars?
No. Do not move Zietars business off-platform or request undisclosed payment outside the approved Zietars booking/payment process.
What service standard is expected from providers?
Services must be performed with reasonable care and skill, within the agreed or reasonable time, and in accordance with the agreed description, price and information relied on by the customer.
What commission does Zietars charge providers?
The current standard Zietars commission is 20% of Booking Value unless a different rate is shown and accepted in the Provider Dashboard or a signed provider addendum. The applicable accepted provider terms govern.
When are providers paid?
Provider payouts are made weekly or monthly in accordance with the accepted commercial agreement and the schedule shown in the Provider Dashboard, subject to cleared funds, verification, refunds, chargebacks, disputes and other applicable controls.
What should I do if there is a complaint or incident?
Contact Zietars promptly and cooperate in good faith. Preserve relevant records and provide the chronology and evidence requested by Zietars within the applicable deadline. Do not contact the customer directly.