Service Provider Terms and Conditions

ZIETARS

United Kingdom marketplace terms

How to read and accept these Terms

These Service Provider Terms and Conditions (Terms) are a binding agreement between Zietars Limited (Zietars, we, us) and the person or organisation accepted by Zietars to list or provide Services (Service Provider, you). By selecting “I agree”, registering, submitting verification information, listing a Service, accepting a Booking, using provider software or continuing to use the Platform after notice of an update, you confirm that you have authority to bind the Service Provider and accept these Terms. If you act for a company or partnership, “you” includes that entity.

1. Definitions and interpretation

Applicable Law: all laws, regulations, regulatory requirements, binding codes and court orders applying to a party, a Service or the Platform, including consumer, advertising, competition, equality, employment, tax, health and safety, environmental, sanctions, anti-bribery and data protection law.

Booking: a request or confirmed order for Services made through the Platform, including recurring bookings, packages, local/garage services and Mobile Services.

Booking Value: the total amount payable by the Customer for the Services, excluding any separately identified Zietars-funded discount, but including Provider-funded discounts, mandatory charges and taxes where applicable.

Customer: any individual or business that accesses, enquires about or books Services through the Platform, and any person receiving the Services.

Customer Data: personal data or confidential service information relating to a Customer or recipient of Services that Zietars makes available for authorised Booking fulfilment, including name or booking identifier, service address/location, vehicle or premises details, service instructions, booking status and completion evidence. Customer email addresses and telephone numbers are not made available to Service Providers through the Platform.

Introduced Customer: a Customer whose identity, enquiry, Booking, premises, vehicle or Zietars service opportunity became known to you directly or indirectly through the Platform or Zietars.

Mobile Service: a Service delivered at a Customer-selected location rather than your fixed premises.

Platform: Zietars’ websites, mobile applications, dashboards, provider tools, APIs, communications, payment and booking systems, including any SaaS functionality made available to you.

Policies: the operational, safety, evidence, cancellation, refund, privacy, cookie, content and other policies displayed in, or reasonably notified through, the Platform.

Service: any car wash, valeting, tyre, vehicle maintenance, diagnostics, domestic, commercial or industrial cleaning service, package or related service listed, offered or fulfilled through the Platform.

References to “including” mean “including without limitation”. A duty not to do something includes a duty not to permit, assist or encourage it. Headings do not affect interpretation. If the Service Provider is more than one person, their obligations are joint and several.

2. Contract structure and order of precedence

These Terms, the applicable Booking, the fee schedule shown in the provider dashboard, and the Policies form the agreement. Any signed provider addendum prevails only to the extent it expressly identifies and varies a clause. The Customer terms govern the Customer’s use of the Platform; the contract to perform Services is between you and the Customer unless Zietars expressly states otherwise in writing. Your purchase order, standard terms, invoice wording or other document does not amend this agreement. If documents conflict, the order is: signed addendum; Booking-specific lawful terms displayed before acceptance; these Terms; Policies; dashboard guidance. If any terms proposed or issued by you conflict with these Terms or another part of the Zietars agreement, the Zietars terms prevail to the extent of the conflict. Your terms apply only where Zietars has expressly accepted the relevant provision in a written document signed by an authorised Zietars representative. This priority rule is always subject to Applicable Law and does not exclude or restrict any Customer right that cannot lawfully be excluded or restricted.

3. Zietars’ role

Provider administration is ordinarily carried out through the Zietars Provider Web Portal. The Provider Android application is an operational mobile tool for field activities made available by Zietars, including receiving/viewing Bookings, QR or booking verification, genuine service-status progression, directions for Mobile Services where enabled and operational notifications. This clause describes the current product scope and does not guarantee uninterrupted availability of any feature.

Zietars operates a digital marketplace and related tools. Zietars is not the supplier of the Services, does not employ your personnel, and does not guarantee demand, revenue, ranking, uninterrupted access, Customer conduct or payment beyond funds actually received and cleared, subject to these Terms. Zietars may facilitate payment, communication, identity checks, reviews, booking evidence, refunds and dispute handling. Doing so does not make Zietars your agent for performing Services, create a partnership, or transfer your legal responsibilities to Zietars.

4. Eligibility, onboarding and continuing verification

Eligibility is limited to HMRC-registered sole traders, private limited companies, limited liability partnerships, partnerships and other lawful UK business entities approved by Zietars. You must trade only within the service categories approved for your account: Car Wash; Tyre Repairs (Garage and Mobile Services); Mobile Valeting; Vehicle Maintenance (Garage and Mobile Services); and General Cleaning (Domestic, Commercial and Industrial). Zietars may approve, refuse, limit or withdraw a category where reasonably necessary for verification, competence, insurance, safety, legal or Platform-integrity reasons. You warrant on registration and continuously that you:

• are at least 18 and have legal capacity and authority to trade and contract in the United Kingdom;
• are properly registered with HMRC and, where applicable, Companies House or another competent register, and will maintain all registrations and filings required for your legal form and activities;
• have provided complete, current and accurate identity, ownership, trading, tax, bank, address and contact information;
• hold every licence, registration, qualification, authorisation and insurance required for each Service and location;
• are not insolvent, disqualified, sanctioned, using a nominee or acting for an undisclosed principal; and
• will immediately notify Zietars of any material change, investigation, prosecution, licence restriction, insurance lapse, insolvency event, data breach or safety incident.

You must complete identity, business, beneficial-owner, bank-account, fraud, right-to-work (where relevant), insurance and other checks requested by Zietars or a payment provider. You authorise proportionate verification against reliable databases and documents. Zietars may re-verify at any time, require originals or certified copies, and suspend access or payouts while checks are incomplete or reasonably disputed. You must not create duplicate or replacement accounts, use another person’s identity or bank account, conceal common ownership, re-register after restriction, or allow an ineligible person to control an account. Related accounts may be treated as one account for risk, set-off and enforcement where legally permitted.

5. Account security, access and personnel

You are responsible for all activity under your account and must use strong credentials, multi-factor authentication where offered, and least-privilege staff permissions. You must promptly remove leavers, report compromise and preserve security logs. You must not sell, transfer, share or rent an account or permit automated access except through an authorised Zietars integration. You remain fully responsible for employees, workers, agents and subcontractors as if their acts and omissions were yours. Before deployment, you must verify competence, lawful working status and suitability; provide training; keep records; and ensure each person accepts confidentiality, data protection, safety and Platform obligations. No subcontracting is permitted without Zietars’ prior written approval and Customer disclosure where required by law.

6. Listings, pricing and availability

Every listing must be accurate, clear, lawful, kept current and sufficient for a Customer to make an informed decision. It must state the Service characteristics, scope, exclusions, provider identity and location, total price inclusive of unavoidable charges and taxes, timing, cancellation terms, required Customer preparations, material risks and any limitations. You must not:

• use bait pricing, drip pricing, hidden mandatory fees, fake scarcity, misleading discounts, false “from” prices or unverifiable environmental, safety or performance claims;
• misstate qualifications, vetting, insurance, identity, location, capacity, availability, completion times, materials, parts, results, reviews or affiliations;
• copy content without permission, include contact details or coded directions to transact elsewhere, or use third-party marks in a confusing way;
• charge a Zietars Customer more because they booked through Zietars, except for a transparent Platform-specific price or fee lawfully disclosed before purchase; or
• change the agreed price or scope after a Booking except through the Platform with the Customer’s informed agreement and any legal cancellation rights preserved.

You are responsible for VAT treatment and must state whether prices include VAT. If a pricing or availability error occurs, notify Zietars before acceptance or performance; do not pressure the Customer to pay an undisclosed amount.

7. Booking acceptance and service contract

A Booking becomes binding between you and the Customer when the Platform confirms your acceptance, subject to lawful cancellation rights and any stated conditions. You must review the location, vehicle/premises, scope, time, equipment and access requirements before acceptance. Accept only Bookings you can lawfully, safely and competently fulfil. You must honour the Booking, the listing and any lawful Customer instructions. No additional work may be performed or charged without clear, informed approval recorded through the Platform. Emergency work necessary to prevent imminent harm may be undertaken only to the minimum extent reasonably necessary, with contemporaneous evidence and prompt notice.

8. Service standards and consumer compliance

You must perform every Service with reasonable care and skill, within the agreed or reasonable time, and in accordance with the agreed description, price and all information relied on by the Customer. You must provide repeat performance, price reduction, refund or other remedy where required by law and must not present Zietars’ discretionary processes as limiting statutory remedies.

You must treat all Customers fairly, professionally and without unlawful discrimination; make reasonable adjustments where legally required; protect vulnerable Customers; and avoid harassment, pressure, retaliation or exploitation. You must not ask a Customer to waive statutory rights, mislead them about complaint rights, or condition a remedy on removal of an honest review. All Services must comply with Schedule 1 (Minimum Service Standards) and any category-specific specification displayed when the Booking is accepted.

9. Attendance, access, start and completion evidence

You must arrive within the agreed window, carry suitable identification, verify the Booking and obtain any required access consent. You may use QR codes, time, location, photographs, signatures or status controls only for the genuine Booking and at the genuine location and time. You must not mark a Service started or completed unless it has actually started or been fully completed. You must not spoof, edit, recycle, stage, backdate or fabricate QR scans, GPS, timestamps, photos, signatures, messages, invoices or other evidence; scan remotely; lend a device; or pressure a Customer to confirm completion prematurely. Evidence must be proportionate, lawful and respectful. Do not photograph people, documents, private areas or unrelated possessions unless strictly necessary and lawful. Preserve original metadata and upload through the Platform where available. Schedule 4 states minimum evidence expectations; it does not shift the burden of proving lawful performance where you would otherwise bear it.

10. Managed communications and Customer contact prohibition

Direct communication between Service Providers and Customers is not permitted. All Booking communications, enquiries, access issues, complaints and dispute communications must be managed through Zietars Administration using the provider support, ticketing or other Zietars-approved channels made available on the Platform. You must not call, text, email, message or otherwise contact a Customer directly, even if Customer Data is visible for operational fulfilment. If an immediate threat to life, safety or property requires emergency action, contact the appropriate emergency service first and notify Zietars Administration as soon as reasonably practicable. A communication required by law may be made only to the extent legally required and should be recorded with Zietars where lawful. You must not disclose your own or another person's private contact details, social handles, payment details, external links, QR codes or coded messages to a Customer for direct communication or to move a transaction away from the Platform. If you need information from a Customer to fulfil a Booking, raise the request with Zietars Administration. Zietars may relay the request or provide the minimum information reasonably required. Customer Data must not be used to establish or maintain a direct relationship with the Customer.

11. Anti-circumvention and non-solicitation

To protect Zietars’ legitimate interests in its customer connections, marketplace investment, payment systems and commission, you must not directly or indirectly:

• solicit, encourage, arrange, accept or perform an off-Platform service for an Introduced Customer;
• cancel, misclassify, split, under-report or falsely refund a Booking so that any part is paid or rebooked elsewhere;
• refer an Introduced Customer to a related business, owner, staff member, subcontractor, family member, alternative account or third party to avoid Platform fees;
• accept cash, bank transfer, card, voucher, cryptocurrency, barter or any benefit outside the Platform for a Booking or follow-on work;
• use Customer Data, vehicle or premises information to identify, retarget or solicit an Introduced Customer; or
• induce a Customer, staff member or another provider to conceal or facilitate any of the above.

This restriction applies during your account and for 12 months after the later of the last Booking, enquiry or disclosure relating to that Introduced Customer. It does not prohibit work for a person you can prove was an established customer of yours before introduction by Zietars, provided you notify Zietars promptly and maintain dated independent records. General advertising not targeted using Zietars information is not prohibited, but accepting an off-Platform booking from an Introduced Customer remains prohibited during the restricted period. You must report any Customer request to pay or rebook off-Platform. You must not penalise the Customer for reporting it.

12. Remedies for circumvention, fraud and fee avoidance

Circumvention causes losses that may be difficult to quantify. Zietars may seek the following cumulative remedies only to the extent lawful and without double recovery:

• the Commission and other charges that would have been payable on each diverted transaction;
• an account of profits or damages reflecting reasonably foreseeable lost commission on diverted and follow-on work during the restricted period, supported by available evidence;
• reasonable external investigation, audit, payment-recovery and enforcement costs caused by a material breach, where recoverable by law;
• reversal of discounts, incentives, credits or provider-funded benefits obtained through the breach; and
• injunctive or other equitable relief where damages would be inadequate.

No fixed sum is intended to operate as a penalty. If Zietars provides a pre-estimate or charge in a fee schedule, it must be proportionate to Zietars’ legitimate interest and reasonable anticipated loss, and is subject to any non-excludable legal protections. Deliberate fraud may be reported to payment providers, insurers, regulators or law enforcement where lawful and proportionate.

13. Commission, fees, taxes and payouts

The current standard Commission is 20% of the Booking Value unless a different rate is shown and accepted in the provider dashboard or a signed addendum. The applicable calculation base, VAT treatment and any payment-processing or category charge must be displayed before it binds you. Zietars may deduct amounts from funds collected for you and issue statements through the Platform. Commission, deductions, statements, payment processing and payouts do not transfer your tax obligations to Zietars. You remain responsible for determining the correct tax and VAT treatment of every Service and for paying all amounts due to HMRC or any other competent government authority. Payouts are made weekly or monthly in accordance with the Service Provider's accepted commercial agreement and the schedule shown in the provider dashboard. The applicable schedule is subject to cleared funds, verification, reserves, refunds, chargebacks, disputes, fraud reviews and legal restrictions. No interest is payable on held funds unless required by law. You must promptly review statements and raise a specific, evidenced query within 60 days; this does not waive rights that cannot lawfully be limited. You appoint Zietars and its payment providers, to the extent necessary, to collect Booking payments, deduct authorised sums, make refunds and remit the balance. You must comply with payment-provider terms and must not process, store or request card credentials outside approved systems.

14. Reserves, withholding, set-off and recovery

Where Zietars reasonably considers there is a risk of refunds, chargebacks, fraud, breach, insolvency, regulatory action, negative balance or Customer harm, it may place a proportionate reserve, delay payout or withhold the reasonably estimated exposure while it investigates. Zietars will provide the general reason unless doing so would prejudice fraud prevention, security, legal duties or another person’s rights, and will review the measure within a reasonable period. Zietars may set off any matured or reasonably evidenced amount you owe against any amount payable to you, including across related accounts where common control and legal responsibility are established. You must pay a negative balance within 7 days of demand. Zietars may correct manifest payment errors and recover duplicate or mistaken payments.

15. Cancellations, no-shows, refunds and chargebacks

You must use the Platform’s cancellation and rescheduling functions, give the earliest possible notice, state the true reason and provide evidence where requested. You must not pressure a Customer to cancel on your behalf, falsely label a Customer no-show, cancel to raise a price, or repeatedly accept and reject Bookings to manipulate ranking or availability.

Zietars may issue or facilitate a refund, re-performance, price reduction, credit or chargeback response where required by law, the Customer terms, the Booking or reasonably supported evidence. Before a final provider allocation, Zietars will normally give you a reasonable opportunity to respond unless urgent Customer protection, fraud, card-scheme or legal deadlines require earlier action. Zietars’ operational decision is not a court judgment and does not exclude either party’s legal rights. You are responsible for refunds, chargebacks and reasonable direct costs to the extent caused by your breach, non-performance, misdescription, negligence, unauthorised transaction, inadequate evidence or failure to respond. Zietars-funded wallet credit or subscription discount does not increase your liability beyond the proper Booking allocation; provider-funded promotions remain your responsibility.

16. Reviews, ratings, promotions and platform integrity

You must not create, purchase, commission, incentivise without clear disclosure, suppress or arrange fake or misleading reviews; review your own business; use connected persons or duplicate accounts; threaten a reviewer; offer a remedy conditional on review removal; or submit false complaints about competitors. You must not manipulate search, ranking, referrals, subscriptions, wallet rewards, discounts, inventory, availability, traffic, scans or statistics. Zietars may verify, delay, label, restrict or remove content and reviews where reasonably necessary to comply with law or protect integrity. Honest negative feedback is not, by itself, grounds for removal. Promotions must have genuine reference prices, clear eligibility and duration, and sufficient capacity.

17. Safety, equipment, premises and environmental duties

You must complete suitable risk assessments, safe systems of work and incident procedures; provide competent supervision and appropriate PPE; maintain and inspect tools, vehicles and equipment; use chemicals and parts lawfully and according to instructions; protect persons, property and the environment; and comply with applicable waste, water, pollution, COSHH, fire, electrical, workplace and road-safety requirements. You must stop work where continuing would create a material risk, make the area safe and obtain emergency assistance where required. Notify Zietars Administration promptly so that Zietars can manage Customer communication. Do not conceal damage, injury, near misses, defective parts or contamination. Category-specific obligations in Schedule 1 apply.

18. Insurance

Before listing and throughout participation, you must maintain with reputable insurers appropriate cover for your activities and personnel, including public liability, employers’ liability where legally required, motor/business-use cover for Mobile Services, professional or treatment risk where relevant, products liability and cover for property/vehicles in your custody or control. Limits must meet Applicable Law and any higher amount stated in the provider dashboard or category standard. You must provide certificates, schedules, endorsements and claims history on request; notify cancellation, avoidance, lapse or material restriction immediately; and not do anything that invalidates cover. Insurance does not limit your liability. Zietars may suspend Services until satisfactory evidence is received.

19. Complaints, incidents and cooperation

Acknowledge complaints promptly and cooperate in good faith. Preserve relevant original records, identify personnel, provide a chronology and evidence within the deadline stated by Zietars (normally 2 business days, or sooner for safety, payment or legal deadlines). Do not alter records, coach witnesses, retaliate or contact a complainant outside approved channels. Report any death, injury, property or vehicle damage, safeguarding issue, police attendance, hazardous release, data breach, suspected fraud or serious near miss to Zietars immediately and in any event within 4 hours after becoming aware. This notification does not replace statutory reporting to authorities or insurers.

20. Customer Data, privacy and security

Each party acts as an independent controller for personal data it determines to process for its own purposes. To the extent you process personal data solely on Zietars' documented instructions, Schedule 2 applies as an Article 28 data-processing agreement. The factual role depends on the processing activity and cannot be changed merely by a label. You may access and use Customer Data only to fulfil the relevant Booking, comply with law or handle an authorised dispute through Zietars Administration. Access to Customer Data does not authorise direct Customer contact. You must not copy it to personal devices, private address books, unapproved software or marketing systems; enrich it; sell or disclose it; use it to train AI; perform background searches; or retain it longer than necessary. Delete or securely return it when the Booking and lawful retention period end. Apply appropriate technical and organisational security, access controls, encryption where appropriate, staff confidentiality and secure disposal. Notify Zietars without undue delay and within 12 hours of any actual or suspected unauthorised access, disclosure, loss, alteration or unavailability involving Platform or Customer Data, and provide continuing cooperation without making a public statement that names Zietars unless legally required.

21. Confidentiality

You must keep confidential all non-public information about Zietars, Customers, pricing, security, fraud controls, product plans and business operations; use it only to perform this agreement; and disclose it only to personnel who need it and are bound by equivalent duties. This does not cover information lawfully public, already known without restriction, independently developed or lawfully received from a third party. Legally compelled disclosure must, where lawful, be preceded by prompt notice and limited to what is required.

22. Content and intellectual property

You retain ownership of content you create. You grant Zietars a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence during the agreement and for a reasonable archival and dispute period to host, reproduce, adapt, format, translate, distribute and display that content for operating, securing and promoting the Platform and your Services. You warrant that you have all rights and consents needed and that the content is lawful, accurate and non-infringing. You specifically authorise Zietars to use your approved business name, trading details, logos, service descriptions, product information, images and videos in advertisements and promotional communications for your business, its products and Services, and the Zietars Platform. This permission includes reasonable editing, cropping, formatting, captioning and combining with Zietars branding, provided Zietars does not materially misrepresent your business or Service. You must secure all intellectual-property, privacy and publicity permissions from owners, staff, models, Customers and other identifiable persons before supplying content. Zietars will stop new promotional use within a reasonable period after account termination or a valid written withdrawal, but may retain historic campaigns, compliance records and materials already lawfully published or committed, subject to Applicable Law. Zietars and its licensors own the Platform, software, branding, designs, databases and analytics. You receive only a limited, revocable, non-transferable right to use them for your authorised participation. You must not scrape, reverse engineer, copy, resell, frame, bypass controls, introduce malware, probe security, use bots without permission, or use Zietars marks except under written brand guidance.

23. Records, audit and information rights

Keep complete, accurate and unaltered records reasonably necessary to verify identity, pricing, Bookings, performance, Customer consents, staff, training, qualifications, insurance, safety, tax, complaints, refunds and Platform compliance for at least 6 years, or longer where law or an unresolved claim requires. On reasonable notice, or immediately where fraud, safety, data or regulatory risk is reasonably suspected, provide relevant records and reasonable audit access to Zietars or an independent professional bound by confidentiality. Audits must be proportionate, during reasonable hours where practicable, and avoid access to unrelated privileged or third-party information. You bear reasonable audit costs only if a material breach or material underpayment is established. You must not delete, falsify, backdate, overwrite or obstruct relevant records after notice of an investigation, dispute or legal hold.

24. Monitoring, automated tools and enforcement evidence

Zietars may use proportionate manual and automated measures to prevent fraud, secure accounts, rank listings, verify location/time signals and identify suspicious activity. Significant adverse decisions will not be based solely on automated processing where law gives a right to human review. Zietars may preserve and use lawfully collected logs, communications, device, payment and booking evidence for compliance and disputes in accordance with its Privacy Policy. You must not attempt to discover, test or evade fraud thresholds, device controls, ranking rules or verification procedures. A failure to trigger an automated warning is not approval of conduct.

25. Legal, ethical and regulatory compliance

You must comply with Applicable Law and must not offer, request or accept bribes or facilitation payments; commit tax evasion or facilitate another’s tax evasion; use criminal property; breach sanctions or export controls; engage in modern slavery; make unlawful discrimination; collude on prices; allocate customers; misuse confidential competitor information; or undertake any illegal or deceptive commercial practice. You must maintain proportionate policies and training appropriate to your size and risk. Notify Zietars promptly of a credible allegation or authority contact connected with Services or Platform activity, unless prohibited by law.

26. Tax, VAT and platform reporting

You are solely and fully responsible for identifying, calculating, registering for, charging, collecting, invoicing, declaring, reporting and paying all taxes, duties, levies, National Insurance contributions and VAT arising from your business, personnel, Services, Bookings and Platform income. You must pay every amount due directly and on time to HM Revenue & Customs (HMRC) or any other competent government or tax authority, submit all required returns and invoices, and maintain complete supporting records. Where you are required to register for VAT, you must maintain a valid VAT registration, provide the correct VAT number to Zietars, issue legally compliant VAT invoices where required, ensure listings and Booking prices state the correct VAT treatment, and promptly notify Zietars of registration, deregistration or any material change. You must not represent that Zietars is responsible for your VAT or other tax liabilities or use Zietars’ VAT registration number for your supplies. Unless Zietars expressly agrees otherwise in writing or Applicable Law requires Zietars to withhold, collect or remit a particular amount, Zietars does not act as your tax agent and is not responsible for deducting, filing, reporting or paying your taxes or VAT to the government. Any amount paid to you is gross of your own tax liabilities, subject to the Commission, authorised deductions and any legally required withholding. If withholding is required, Zietars may deduct and remit the required amount and provide available evidence of the remittance. You must provide accurate tax residence, taxpayer identification, VAT and reportable-seller information and promptly update it. Zietars may collect, verify, retain and report provider and transaction information, and restrict access or payouts, where required under the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 or other law. You remain responsible for tax even where Zietars reports information to an authority. Zietars does not provide tax advice. Any dashboard tax calculation, estimate, label or report is informational only, may not reflect your circumstances and does not transfer responsibility. You should obtain independent tax advice where necessary.

27. Independent business status

You operate an independent business and determine how to perform Services, subject to the Booking, law, safety and quality requirements. Nothing creates employment, worker status, agency, partnership, fiduciary relationship, franchise or joint venture. You have no authority to bind Zietars or make representations on its behalf. This clause describes the intended relationship but does not override the legal test applied to the actual working arrangements. You are responsible for your personnel’s pay, tax, working time, holiday, pensions and employment rights and must not misclassify them.

28. Warranties

You warrant on each listing, acceptance and performance that all information is accurate; you are authorised, competent, equipped and insured; Services and materials are lawful, safe, genuine and as described; you will comply with these Terms; and neither you nor your personnel will infringe third-party rights or introduce malicious code. Except as expressly stated and to the fullest extent permitted by law, the Platform is provided “as available”. Zietars does not warrant continuous availability, a particular ranking, number of Bookings, Customer suitability or revenue.

29. Liability allocation

Nothing limits or excludes liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of confidentiality or data protection obligations to the extent it cannot lawfully be limited; payment obligations; infringement of intellectual property rights; or any liability that law does not permit to be limited. Subject to the preceding paragraph, Zietars is not liable to you for loss of profit, revenue, business, opportunity, anticipated saving, goodwill or data, or for indirect or consequential loss. Zietars’ aggregate liability to you arising in any 12-month period is limited to the total Commission actually received by Zietars from your Bookings in that period or £500, whichever is greater. This cap does not reduce amounts Zietars is holding for you and required to remit. You are responsible for the Services and for loss, damage, injury, claims, refunds, fines and costs caused by your breach, negligence, unlawful conduct or personnel. Each party must take reasonable steps to mitigate loss. Nothing makes you liable for loss caused solely by Zietars’ breach or negligence.

30. Indemnity

You shall indemnify Zietars, its group companies and personnel against third-party claims and direct losses, liabilities, damages, penalties and reasonable legal costs arising from: your Services or premises; injury or property damage caused by you; your breach of these Terms or Applicable Law; employment or tax claims concerning your personnel; your content; your misuse of Customer Data; or fraud and circumvention by you or your personnel. The indemnity applies only to the extent caused by the relevant matter and does not cover Zietars’ own negligence, wilful misconduct or breach. Zietars must notify you reasonably promptly, allow reasonable participation in the defence, and not agree a settlement imposing an admission or non-monetary obligation on you without consent (not to be unreasonably withheld). You may not settle a claim in a way that admits liability for, restricts or harms Zietars without prior written consent.

31. Suspension, restrictions and corrective action

Zietars may proportionately restrict listings, ranking, communications, access, Bookings or payouts, require training or remediation, or suspend an account where reasonably necessary to investigate or address suspected breach, fraud, unsafe conduct, invalid verification, payment risk, Customer harm, repeated poor performance, legal duty, security incident or reputational harm connected to substantiated conduct. Where practicable, Zietars will state the general reason and allow a response. Immediate action may be taken where delay could expose a person, funds, data, evidence or the Platform to harm. Measures will be reviewed within a reasonable period. You must not evade a restriction through another account or person.

32. Term and termination

This agreement starts when you accept it and continues until terminated. You may terminate by closing the account after completing outstanding Bookings, paying amounts due and following the dashboard process. Zietars may terminate on 30 days’ notice for convenience, or immediately for material breach, repeated breach, fraud, safety risk, insolvency, loss of licence or insurance, failed verification, sanctions risk, unlawful conduct or attempted circumvention. Termination does not cancel accrued rights, Customer remedies, accepted Bookings unless Zietars directs, payment adjustments or obligations intended to survive. Clauses concerning payments, records, confidentiality, data, IP, circumvention, liability, indemnity, disputes and interpretation survive to the extent necessary. On termination, stop using the Platform and Zietars marks, return/delete data as required, and cooperate in an orderly handover of active matters.

33. Complaints, appeals and disputes

First raise a complaint or appeal through the provider support channel with the Booking ID, facts, desired outcome and supporting evidence. Zietars aims to resolve issues within 48 hours where reasonably practicable and will notify you if additional time is required. Complex, safety, fraud, payment-provider, Customer or third-party matters may require longer. Customer-facing communications concerning the matter remain managed through Zietars Administration. If unresolved, either party may propose good-faith negotiation or mediation. Nothing prevents urgent injunctive relief, debt recovery, reporting to an authority, or exercise of a mandatory statutory right. Zietars' internal decisions are operational determinations and do not remove access to the courts.

34. Changes to these Terms

Zietars may change these Terms for legal, regulatory, security, fraud-prevention, product or commercial reasons. Zietars will give reasonable advance notice of material changes through the Platform or registered email, normally at least 15 days, unless law, security or urgent risk requires earlier effect. The notice will state the effective date and material effect. Changes do not retrospectively alter completed Bookings or accrued payment rights. If you do not accept a material change, stop accepting new Bookings and terminate before it takes effect. Continued use after the effective date constitutes acceptance where legally valid. Zietars may require express re-acceptance.

35. Notices

Operational notices may be sent through the Platform, dashboard or your registered email. Formal legal notices to Zietars must be sent to its registered office and through any legal notice channel designated in Schedule 3 or on the Platform. Notices to you may be sent to the registered office, trading address or email on your account. Email is deemed received on the next business day unless a delivery failure is received; post is deemed received two business days after posting in the UK.

36. General

Assignment

You may not assign, transfer, charge or subcontract this agreement without Zietars’ written consent. Zietars may assign it to a group company or successor to the Platform on notice, provided this does not materially reduce your rights.

Force majeure

Neither party is liable for delay caused by events beyond reasonable control, but the affected party must notify, mitigate and resume promptly. This does not excuse payment already due, data security, safety duties or reasonable contingency planning. Affected Bookings must be handled fairly and in accordance with Customer rights.

Entire agreement and reliance

This agreement is the entire agreement about its subject matter, but nothing excludes liability for fraud or prevents reliance on information that law treats as binding. Variations must follow clause 34 or be signed by authorised representatives.

Severance

If a provision is unlawful or unenforceable, it is to be modified to the minimum extent necessary to make it valid while preserving its purpose; otherwise it is deleted. The rest remains effective.

Waiver and cumulative remedies

Delay or failure to enforce is not a waiver. A waiver is specific and written. Rights and remedies are cumulative, subject to no double recovery.

Third-party rights

Except for Zietars group companies and personnel under clauses 29 and 30, no person may enforce this agreement under the Contracts (Rights of Third Parties) Act 1999. The parties may vary or terminate it without third-party consent.

Language and counterparts

English is the governing language. Electronic acceptance and counterparts are effective. Platform records are admissible evidence but are not conclusive and may be challenged with credible evidence.

37. Governing law and jurisdiction

This agreement and any non-contractual obligations are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Zietars may seek urgent protective relief in any competent jurisdiction and any mandatory rule provides otherwise.

Schedule 1 — Minimum Service Standards

A. Standards applying to all Services

• Confirm scope, price, access, known risks and Customer instructions before work starts; record agreed variations through the Platform.
• Use trained, sober, fit and appropriately supervised personnel, suitable materials and maintained equipment.
• Protect keys, vehicles, premises, alarms, access codes and possessions; never make unauthorised copies.
• Use before-and-after condition evidence where proportionate; immediately report pre-existing and newly caused damage.
• Leave the work area safe, secure and reasonably clean; remove waste lawfully; provide required invoices, guarantees and safety information.

B. Vehicle washing and valeting

• Check paintwork, trim, wheels, glass, interiors and sensitive modifications; use compatible products and methods; control runoff and waste water lawfully.
• Do not drive or move a vehicle without express authority, an appropriately licensed driver and valid insurance.

C. Tyres, maintenance and diagnostics

• Use lawful, traceable, specification-compatible parts; obtain approval for substitutions; retain part and torque/service records where appropriate.
• Do not misrepresent diagnostic output as certainty. Explain safety-critical defects and do not release an unsafe vehicle contrary to law or professional duty.
• Road-test only with consent, lawful trade/business insurance and competent personnel; record mileage where appropriate.

D. Domestic, commercial and industrial cleaning

• Complete site and substance risk assessments; follow COSHH controls and manufacturer instructions; never mix incompatible chemicals.
• Respect privacy and restricted areas; secure keys and access codes; use safeguards for children, pets, vulnerable persons and valuable or fragile property.
• For higher-risk, specialist or industrial work, use only trained personnel and comply with permits, isolation, working-at-height, confined-space, asbestos and waste requirements as applicable.

Schedule 2 — Data Processing Terms

This Schedule applies only where Zietars is controller and the Service Provider processes personal data on Zietars' behalf. Subject matter: Booking administration and delivery. Duration: the Booking and any documented support/retention period. Nature and purpose: access, scheduling, managed administrative communication through Zietars, evidence, fulfilment and authorised support. Data subjects: Customers, recipients, Zietars personnel and authorised users. Data: identity or booking identifier, address/location, vehicle/premises, booking, Zietars-mediated communication, evidence and complaint information. Customer email addresses and telephone numbers are excluded unless disclosure is legally required and expressly authorised by Zietars; special-category data only if strictly necessary and expressly authorised.

The Service Provider shall:

• process only on documented instructions, including for international transfers, unless UK law requires otherwise; inform Zietars before legally required processing unless prohibited;
• ensure authorised persons are bound by confidentiality and process only as necessary;
• implement security appropriate to risk under Article 32 UK GDPR;
• not appoint a sub-processor without prior specific or general written authorisation; impose equivalent terms and remain responsible;
• assist with data-subject requests, security, breach notification, DPIAs and regulator consultation, taking account of the processing;
• make information needed to demonstrate compliance available and permit proportionate audits;
• notify Zietars immediately if an instruction appears unlawful; and
• at Zietars’ choice delete or return personal data at the end, unless law requires retention, and certify completion on request.

No transfer outside the United Kingdom may occur without Zietars’ prior written authorisation and a lawful transfer mechanism. A security incident must be reported under clause 20 with known details, containment actions and regular updates.

Schedule 3 — Commercial and contact particulars

Schedule 4 — Evidence and anti-fraud controls

• Identity: account holder, authorised staff identity and device access must match approved records.
• Start: authentic in-app status/QR event at the correct location and time, plus lawful condition evidence where relevant.
• Variations: Customer’s informed approval, revised scope and price recorded before additional work.
• Completion: authentic status event after full performance, proportionate outcome evidence, parts/material records where relevant, and Customer acknowledgement where requested.
• No single indicator is automatically conclusive. Evidence is assessed as a whole, allowing for accessibility, connectivity, privacy and technical failures.
• Original records and metadata must be preserved. Any correction must be transparent, dated and attributable; never overwrite the original.